5 star hotel service standards

RESPONSIBILITIESReceive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attainedOversee the dining area, supervises food and beverage service staff in accordance with operating policies. Making sure restaurant is clean and set ready for service.Make sure waiters are well groomed before start of every shiftHas a good knowledge of me...

Job Vacancy: Head Chef - Luxury Beach Resort at Southeast Coast Zanzibar Introduction: A Luxury Beach Resort in Southeast Coast Zanzibar is seeking an experienced and passionate Head Chef to lead their production team. This is an immediate start position. Job Description: The Head Chef will be responsible for overseeing all kitchen operations, ensuring the highest standards of food quality and pr...

Job DescriptionA 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant General Manager. He / She will be assisting the Hotel's General Manager in all aspects of operations at the hotel, day-to-day staff management and guests, thereby responsible for managing the Hotel's management team and overall hotel targets to deliver an excellent Guest experience.Job ResponsibilitiesE...

Rose Avenue Consulting Group is a financial management, strategy and consulting firm that combines deep industry knowledge with specialized expertise in corporate finance, strategy and research. Together with our clients and partnering companies we address our client s most critical issues and challenges. Summary A 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant Gene...

Company DescriptionThe MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and...

DEPARTMENT: MANAGEMENT & ADMINISTRATIONREPORTS TO: DIRECTORRESPONSIBILITIES:Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.Customer Service Excellence: Uphold high standards of customer service...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MANAGEMENT & ADMINISTRATION REPORTS TO: DIRECTOR RESPONSIBILITIES: Oversee Operations: Manage all facets of hote...

Seeking a Front Office Manager with a minimum of 4 years' experience in a 4 to 5-star hotel environment. The ideal candidate will oversee all aspects of the hotel's front office operations, including guest relations, reservations, and staff management, ensuring exceptional guest service standards are met and exceeded

Company DescriptionAbout Our HotelFairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards. The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 193...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Job Description Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees. Consistency and understanding ...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

Our Client is looking for an aggressive and ambitious Sales and Marketing Executive to handle various sales functions. The Role reports to the Director.About the Client:An established and busy 3 star Hotel that offers High quality range of services such as Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .Qua...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Summary Our Client is looking for an aggressive and ambitious Sales and Mar...

Kabarak University is a private Chartered institution of higher learning that provides holistic Christian-based quality education, training, research and outreach activities for the service of God and humanity. Key Responsibilities Menu Planning Supervise the preparation of all food Oversee and supervise all kitchen staff Kitchen stocks: Oversee the ordering and control of stock levels Hygiene an...

Enashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Enashipai Resort & Spa is an eco-friendly and conservation committed resort that serves Hell s Gate National Park and supports the mission of the Global Alliance of National Parks Primary duties and responsibilities: Source vendors of materia...

Job DescriptionMission:Are you ready to command the vital heartbeat of our hotel's operations as a dynamic Rooms Division Manager?We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of our rooms division, ensuring every guest encounter is marked by sophist...

About the Club Muthaiga Golf Club, proudly called the Home of Golf by its elite membership, is in many ways the ultimate embodiment of Kenya's unique marriage of ancient golf tradition and a modern 18-Hole Championship Golf Course. The Club has been renown as one of the most prestigious and challenging courses in the region. The force behind this renaissance is an extensive course reconstruction ...

Job Summary The ideal candidate will oversee the overall operations of all bars and have duties such as recruiting and training staff, maintaining stocks, storing drinks properly, enforcing health standards and resolving customer complaints. Key Requirements: To ensure that guests receive quality service by providing clear and understandable work direction for wait staff. Customer oriented approa...

Job Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to w...

FOOD AND BEVERAGE OPERATIONS MANAGER Job Purpose Assist, and deputize for, the Executive Head of Restaurant and Bars, in the smooth running of the food and beverage offer at The Social House. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working metho...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. About Job Mission: Are you ready to command the v...