Customer Service Analyst jobs

Job Description Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner. Collaborate with team members and escalate complex issues as necessary. Maintain accurate records of reported issues, resolutions, and troubleshooting steps. Prepare reports on support activities and performance metrics as required. Clearly communicate technical s...

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.Collaborate with team members and escalate complex issues as necessary.Maintain accurate records of reported issues, resolutions, and troubleshooting steps.Prepare reports on support activities and performance metrics as required.Clearly communicate technical solutions and instruc...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of Technical Support ...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...

Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services. Responsibilities: Client A...

JOB OUTLINE:The candidate will work with the customer and sales team to provide Condition Monitoring opportunities and quotes with the goal of generating, through the PSSR, Incremental Business for Mantrac and informative and actionable insights for the customer to improve the utilization and efficiency of their Cat fleet. They will be supported at the Group level by the Cat Connected Support tea...

Job Description Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services. Responsibi...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services.Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generat...

Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products. JOB OUTLINE: The candidate will work with the customer and sales team to provid...

Job SummaryAs an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services.Responsibilities:Client Acco...

Researches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customers For assigned projects, completes detail analysis and research, identifie...

JOB DESCRIPTION Researches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customers RESPONSIBILITIES For assigned projects, completes detail...

Job Purpose The job holder will be responsible for translating concepts into visually appealing and effective solutions. He/She will collaborate with cross functional teams to develop innovative designs that meet the needs of the Bank and align with the Brand Identity. As part of the deign team, he/she will be responsible for the Bank's communications material and collateral. Key Duties and Respo...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

JOB PURPOSETo lead on the identification and development of new opportunities in a specified region(s), supporting the Cambridge based sales teams to win new business and maximise the value from existing customers, delivering growth for Partnership for Education and a great experience and outcome for Cambridge customers and the societies that they representPRINCIPAL ACCOUNTABILITIESGenerate Leads...

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. SUMMARY Researches and provides business related analyses to...

The University of Cambridge is one of the world s foremost research universities. The University is made up of 31 Colleges and over 150 departments, faculties, schools and other institutions. JOB PURPOSE To lead on the identification and development of new opportunities in a specified region(s), supporting the Cambridge based sales teams to win new business and maximise the value from existing cu...

Profile IntroductionOur client, a leading financial and health insurance company seeks to bring on board anClaims Analyst. The role will be responsible for processing medical claims with a focus on accuracy, cost containment, risk management and customer excellence.Key Areas of ResponsibilityReview, assess, authenticate and capture outpatient and inpatient claims as per the claims manual and with...

Eligibility:The candidates should ideally hold professional and academic qualifications in the below fields to join our next intake:Holder of professional and academic qualifications in Customs Clearance, Ships Agency, Supply Chain Management, Customer Service, Graphic Design, Business Administration, Accounts/Finance, Economics/Data analysis related courses.Must demonstrate excellent academic pe...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...