Head of customer experience vacancies

Key Responsibilities:Manage local and regional sales, promotions, and campaigns.Plan and oversee the recruitment and training of new Sales Representatives.Direct and coordinate all sales activities within the local and regional areas.Prepare sales budgets and projections and approve expenditures.Track and analyze sales statistics using key quantitative metrics.Handle and resolve customer complain...

Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Afr...

DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the country. Join us now...

DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the country. Join us now...

Job Description DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the coun...

Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position. The Customer Experience Officer position will be located at the Company s Head Office. The role reports to the Deputy Manager- Customer Experie...

Key roles and responsibilitiesSupport the Bank's profitability and efficient debt recovery by aiding legal processes, negotiating with debtors, reviewing securities, managing legal costs, and expediting court case resolutions.Drive customer satisfaction by adhering to Service Level Agreements, provide timely feedback, and ensure compliance with consumer data protection principles.Review and draft...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.Key Responsibilities: *This position is open for candidates based in any country where World Vision International is legally registered to operate* The Head ...

Job DescriptionBusiness PerformancePut in place strategy and annually approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability. Utilize the customer segmentation to drive growth and sustainability of financials and revenues in conjunction with Head of Commercial Banking. Prepare and deliver on approved budgets...

The Head of Content position at our company offers an exciting opportunity for seasoned professionals passionate about the intersection of content creation, strategy, and client engagement. This role involves overseeing content initiatives, collaborating with cross-functional teams, and driving content strategies. This is a contractual position with ongoing career development opportunities. Salar...

The Head of Content position at our company offers an exciting opportunity for seasoned professionals passionate about the intersection of content creation, strategy, and client engagement. This role involves overseeing content initiatives, collaborating with cross-functional teams, and driving content strategies. This is a contractual position with ongoing career development opportunities.Salary...

Mission Statement for the Role:To drive operational excellence and strategic growth within our sales division, empowering our team to deliver exceptional productivity and expand our market presence. Through innovation, collaboration, and customer-centric practices, we aim to maximize revenue, optimize efficiency, and solidify our position as a leading provider of internet services in Kenya.Overal...

Mission Statement for the Role: To drive operational excellence and strategic growth within our sales division, empowering our team to deliver exceptional productivity and expand our market presence. Through innovation, collaboration, and customer-centric practices, we aim to maximize revenue, optimize efficiency, and solidify our position as a leading provider of internet services in Kenya. Over...

Your mission at Sistema.bio:Reporting to the Africa Director, in this role you will lead, train, and drive the performance of technical teams across different countries in the Africa region. You will be responsible for the high quality of our installations and the high quality of our user training, leading to high customer satisfaction. You will also be responsible for the operational budget and ...

What we are looking for We are looking for a Head of Commercial to play a pivotal role in shaping and executing our commercial strategy.This leadership position requires a seasoned professional with a strong commercial and business development background, particularly within the logistics and technology sectors.The successful candidate will drive revenue growth, manage key client relationships, a...

JOB PURPOSE STATEMENT The Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how...

Job Description JOB PURPOSE STATEMENT The Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your unde...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range ...

Our client is seeking a Head of Brand Marketing & Communications will report directly to the Chief Executive Officer (CEO) and will be primarily concerned with developing and implementing marketing and communications strategy.The role requires a combination of strong marketing, branding and communication skills. You will lead our marketing functions, helping to drive strong business results and w...

JOB TITLE: HEAD OF BRAND MARKETING & COMMUNICATIONS About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Head of Brand Marketing & Communications to work in ...

JOB PURPOSE STATEMENTThe Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how ...

About the roleThe Deputy Head of Sales has the primary responsibility of defining and driving the implementation of the set sales strategy. This role is suitable for an individual who has a passion for data analysis, takes ownership and has creative and innovative ways of looking at sales and how to drive team performance. The role will require a high frequency of travel to the field to monitor m...

VACANCY: Head of Seller Operations LOCATION: Nairobi STARTING DATE: IMMEDIATELY Who are we? Kilimall is Kenya's leading online shopping mall. It was launched in July 2014 with the mission of becoming the No.1 E-commerce platform in Africa. Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels o...

In this role, you will become part of our Emerging Markets Infrastructure team and report to our Head of Business Development. Your responsibilities:Identify, manage and expand key relationships, including taking ownership of key accounts (such as The World Bank, IFC, USAID, Governments, KfW Bank )Support our customer facing teams with a focus on shaping our sales and customer success and impleme...