Quality Service Manager jobs in Nairobi

Our mission is to provide high-quality, client-centered, affordable care to mothers and their babies at the highest standards We achieve our mission by adhering to the following core values: Uncompromising Quality We aim to set a gold standard for quality of care and measure ourselves constantly against our goals. Patient-Centered Care We are sensitive to client and community needs and perception...

Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and i...

Key roles and responsibilitiesTaking ownership for the engagement from start to finish - initiating action, anticipating requirements and facilitating discussions, using proficiency in ISAs, KAEG, KCW and local accounting standards.Maintaining a relentless focus on quality and strive to uphold the highest professional standards and levels of objectivity, independence, ethics and integrity within ...

Job Purpose StatementAssistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk.The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated.Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Outpu...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

Strathmore University is a Chartered University located in Nairobi, Kenya. It was the first multiracial and multi religious educational institution in English speaking Eastern Africa and more recently the first institute of higher learning to be ISO certified in East and Central Africa in 2004. Our mission is to provide all-round quality education in an atmosphere of freedom and responsibility; e...

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle technology, mobility in Africa, and renewab...

About the job Under the direct supervision of the Head of Programme, the Shelter/WASH & Site Management Support Coordinator is responsible for the business development of DRC Sudan's CCCM, Shelter, and WASH activities, providing technical support and strategic guidance for these key sectors in the DRC Sudan portfolio. This role involves working in cooperation with all DRC teams, receiving support...

YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

PURPOSE: The vendor Manager will be responsible for executing the vendor/supplier relationships required to deliver, manage, and implement, commercial procurement strategies across the organization to deliver optimal value for money to meet the internal business needs KEY PRIMARY RESPONSIBILITIES: Manage sourcing strategy and define sourcing recommendations that support business goals, in collabo...

About the RoleWe are looking for a seasoned IT manager to establish and maintain relationships with IT vendors and service providers, negotiate contracts, and ensure services are delivered as per agreed terms. The IT manager will also manage IT inventory, and implement best practices for IT infrastructure utilization and maintenance, while developing and implementing cybersecurity strategies, con...

About the Role:This role includes performing information and data quality reviews and creating and maintaining standard work processes. Quality reviews and checks will be based on the organization's standards, as well as any applicable methodologies, especially within the Carbon environment.In addition, the person to fill this role will be at the forefront of ensuring the organization meets its g...

Reporting to the Tribe Lead Enterprise Solutions, the role holder will be required to identify and enhance all key opportunities to grow Wholesale Transit, Data Center & Colocation business and develop robust framework for Wholesale Infrastructure. In addition, the role holder will grow & develop Wholesale IP Transit business and Tower Colocation business. Further to this, the role holder will de...

Job Description Reporting to the Tribe Lead Enterprise Solutions, the role holder will be required to identify and enhance all key opportunities to grow Wholesale Transit, Data Center & Colocation business and develop robust framework for Wholesale Infrastructure. In addition, the role holder will grow & develop Wholesale IP Transit business and Tower Colocation business. Further to this, the rol...

YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

Reporting to the Tribe Lead Enterprise Solutions, the role holder will be required to identify and enhance all key opportunities to grow Wholesale Transit, Data Center & Colocation business and develop robust framework for Wholesale Infrastructure. In addition, the role holder will grow & develop Wholesale IP Transit business and Tower Colocation business. Further to this, the role holder will de...

Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. Opticom (K) Limited is a wholly owned subsidiary of Optimum Group Partnerships incorporated in the United Kingdom. For more than 1...

Founded in 2014, Crestwood Marketing and Communication is an integrated marketing communications Agency that elevates brands above their competition, delivering marketing and PR services that improve sales, increase brand awareness and grow organizations. Providing the best talent to service clients, from startups to blue-chip organizations and government entities, Crestwood Communication deliver...

About the jobUnder the direct supervision of the Head of Programme, the Shelter/WASH & Site Management Support Coordinator is responsible for the business development of DRC Sudan's CCCM, Shelter, and WASH activities, providing technical support and strategic guidance for these key sectors in the DRC Sudan portfolio. This role involves working in cooperation with all DRC teams, receiving support,...

Job Purpose:The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while prospecting and developing new modern trade accounts with a focus on building long term customer relationships and increasing sales revenue.Key Responsibilities:Achie...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Job Purpose: The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while pro...

Job Description Job Purpose: The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while prospecting and developing new modern trade accounts with a focus on building long term customer relationships and increasing sales revenue. Key Resp...

The Aga Khan University is a private, autonomous university that promotes human welfare through research, teaching and community service initiatives. Based on the principles of quality, access, impact and relevance, the University has campuses and programmes in Kenya, Tanzania, Uganda, the United Kingdom, Afghanistan and Pakistan. Its facilities include teaching hospitals, Faculties of Health Sci...