Support Analyst jobs

Job Description Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner. Collaborate with team members and escalate complex issues as necessary. Maintain accurate records of reported issues, resolutions, and troubleshooting steps. Prepare reports on support activities and performance metrics as required. Clearly communicate technical s...

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.Collaborate with team members and escalate complex issues as necessary.Maintain accurate records of reported issues, resolutions, and troubleshooting steps.Prepare reports on support activities and performance metrics as required.Clearly communicate technical solutions and instruc...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of Technical Support ...

Job Description The Systems Analyst will be responsible for the efficient operation of IT infrastructure and IT support services in the company, and advising the management on best ICT and data protection practices. Key Role and Responsibilities: Software Development and Support. Web systems / Website Development and Support. Translate documented business requirements into a technical solution de...

JOB PURPOSEReporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, sys...

Job SummaryTo provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs.Job DescriptionBusiness Intelligence AnalystJob SummaryThe role holder is responsible for making use of tools to analyse data and report on business operatio...

Job SummaryTo provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs.Job DescriptionBusiness Intelligence AnalystJob SummaryThe role holder is responsible for making use of tools to analyse data and report on business operatio...

Portfolio and Investment Analyst CrossBoundary Access About the Firm Founded in 2011, CrossBoundary is a mission-driven investment firm committed to unlocking the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary provides transaction and investment advisory services, having developed a specialized expertise in unleashing investment across all sectors...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed d...

Delivery of timely and accurate investor reporting requirementsSupport CrossBoundary Access new market entry including but not limited toFacilitating incorporation of subsidiariesConducting relevant market research for each new marketUnderstanding legal and tax landscape prior to market entryInvestment and transaction execution supportPreparation of and periodic update of templates required for t...

Geminia Life Insurance Company Limited is a Kenyan-owned insurance company which specializes in Life Insurance. The company was established after Geminia Insurance Company Limited separated its General and Life insurance business. Candidate Profile The job holder must have a strong analytical and commercial mindset, excellent communication skills, and the ability to collaborate effectively with c...

Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system. Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operatio...

Job DescriptionCrossBoundary Access is recruiting a full-time Portfolio and Investment Analyst to support its investment and operational processes. The ideal candidate will be an essential part of our dynamic team, providing expertise and hands-on assistance in key areas such as fundraising, project due diligence, market entry, portfolio management, and investor reporting. As an essential part of...

JOB PURPOSE Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, sy...

Candidate ProfileThe job holder must have a strong analytical and commercial mindset, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.Job PurposeOverall, the job holder will drive business value by aligning data/ research with business processes and strategic initiatives. The job will involve extracting, analyzing and interpreting data to pro...

Wildlife Works is the world's leading REDD (Reducing Emissions from Deforestation and Degradation), project development and management company with an effective approach to applying innovative market based solutions to the conservation of biodiversity. REDD was originated by the United Nations (UN) to help stop the destruction of the world's forests. Over a 15 year history Wildlife Works establis...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi JOB PURPOSE Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-...

Username Investment Limited is the leading Kenyan based real-estate development and Investment Company. We desire to provide the current and upcoming generations with a place they can call home. Summary The Systems Analyst will be responsible for the efficient operation of IT infrastructure and IT support services in the company, and advising the management on best ICT and data protection practic...

Job DescriptionThe Systems Analyst will be responsible for the efficient operation of IT infrastructure and IT support services in the company, and advising the management on best ICT and data protection practices.Key Role and Responsibilities: Software Development and Support.Web systems / Website Development and Support.Translate documented business requirements into a technical solution design...

IT vacancies in Kenya. Enabling Qapital Ltd. (EQ) is a FINMA-regulated leading Impact Asset Manager dedicated to a world where investments provide a financial and social return.Following the objective of having a positive economic, social, and environmental impact, EQ currently manages USD 700M in Assets within Microfinance and Access to Energy / Clean Cooking. Our team, which includes over 55 me...

JOB PROFILE Business Analyst Role Overview Our client is a leading IT Solutions & Services organization that has implemented 500 projects in diverse markets such as government, enterprises, and small businesses across multiple geographies in the world. For two decades, the organization has strengthened its family and expanded from 3 to 1300 employees. The organization's Kenyan Office seeks to rec...