Giant telecommunication company Safaricom has explained the ongoing challenges experienced by Kenyans while accessing the internet.
In a statement, Safaricom said they experienced an outage on two of our undersea cables that deliver internet traffic in and out of the country.
"We have activated redundancy measures to minimise service interruption and keep you connected as we await the full restoration of the cables," Safaricom said.
"You may, however, experience reduced internet speeds and intermittency on various apps including M-PESA Super App and Safaricom APP."
The company advised users to use USSD *334# for M-PESA services or the SIM Tool Kit.
"We thank you for your patience and understanding."
On Monday, the Communications Authority of Kenya (CA) dismissed claims that there are plans to shut down the internet ahead and during Tuesday's anti-Finance Bill protests.
In a notice, CA Director General David Mugonyi acknowledged fears Kenyans raised regarding the matter but said the government has no such plans.
"The Communication Authority of Kenya (CA) has received inquiries regarding an imminent Internet shutdown on Tuesday, 25th June 2024," Mugonyi said in a press release.
"For the avoidance of doubt, the Authority has no intention whatsoever to shut down internet traffic or interfere with the quality of connectivity."
Mugonyi said such actions would amount to the betrayal of the Constitution as a whole.
He added that such action would also violate the freedom of expression and the Authority's ethos.
He added that the government is committed to ensuring the digital economy thrives and as such, shutting down the internet would amount to reversing the gains made in the sector.
"Further, such actions would also sabotage our fast-growing digital economy as Internet connectivity supports thousands of livelihoods across the country," he said.
"However, we urge Kenyans to use the digital space with respect to all and within the confines of the law."
