At least 5.64 million prepaid (token) electricity customers have heeded the call to update their meters ahead of the deadline that is set for the end of this month.
On Wednesday, Kenya Power reminded all prepaid customers who have not yet updated their meters to ensure that they comply by the set deadline to avoid service interruption.
“So far, the exercise has achieved a good response, and we thank all our customers who have already updated their meters. We urge the remaining customers to utilise the period before the deadline to update their meters to avoid service disruption,” said Kenya Power’s managing director Joseph Siror in a press statement.
Kenya Power launched the Update Token Meter Yako Campaign in mid-June 2024, calling on all its prepaid (token) customers to update their meter software for free to continue enjoying access to electricity.
To access the meter update codes, customers are required to purchase at least one unit of electricity and thereafter key in the codes into the meter by following the steps provided in the token SMS.
Before updating their meters, customers must ensure that all previously bought tokens have been loaded into the meter.
Prepaid meters that will not have been updated by the set deadline will not accept electricity tokens.
The token meter update exercise is ongoing globally targeting all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
To ensure that the exercise is carried out successfully, Kenya Power adopted a phased approach where prepaid (token) meters are scheduled for update in batches.
“The phased approach has ensured that the prepaid system is not overloaded with customer requests for the update codes. This has minimised challenges such as system delays and made it easier to purchase tokens and access the update codes,” Siror said.
Apart from the SMS notification, customers can also access their prepaid meter update codes through the company’s self-service platform *977#.
This also serves as a backup in case the SMS notification is lost.
