Job Description To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution ...
Job Description Customer Experience Officers are required to: Have a direct day to day interaction with customers Proactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed. Work with internal partners to obtain answers/solutions to clients' queries Act as the advocate and impetus for process improvements within the bank...
Job Description To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution ...
Job DescriptionCustomer Experience Officers are required to:Have a direct day to day interaction with customersProactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed.Work with internal partners to obtain answers/solutions to clients' queriesAct as the advocate and impetus for process improvements within the bank.Enga...
Dorbe-Leit Consulting Limited is a consulting practice providing transformational human resource management based services. We become involved with our clients in their transformation, providing services that are value-adding and measurable in their contribution to our clients success. About Job Customer Experience Officers are required to: Have a direct day to day interaction with customers Proa...
ResponsibilitiesManage the day to day operations of the College Serve as the primary point of contact for the College for students and other internal stakeholders Promptly and efficiently resolve student inquiries Monitor student progress and completion rates, in collaboration with internal and external stakeholders on a regular basis.Administer the enrollment process with accuracy in record-keep...
About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities -- trainings for staff and clients; customer service hotlines and surveys; and investigatory teams to follow-up on policy violations. The Global Client Protection team sets minimum standards, drives cro...
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities trainings for staff ...
Key Responsibilities:Develop and manage a coaching program to prepare executive assistants to work with top-level executives and owners of companies.Lead a team of coaches to deliver exceptional results and help them achieve peak performance.Collaborate with the Chief Learning Officer and Director/VP of Learning Experience to develop learning strategies and implement training programs that will e...
PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...
Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...
ResponsibilitiesParticipates in data set preparation, overseeing data acquisition and cleaning from primary and secondary sources, and documenting utilized data sets. Engages in the development, coding, testing, debugging, and rollout of new application systems, releases, modules, and features. Collaborates in the design and construction of predictive data science systems and products, encompassi...
About IELTS Speaking ExaminerTo carry out assessments for the IELTS Speaking module while maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. The IELTS Speaking Examiner will be responsible for the delivery of IELTS oral interviews and will work closely with the examiner support teams.Main accountabilities but not limited to the following:Co...
JOB SUMMARYSetting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting the required standards.KEY RESPONSIBILITIESCoordination of other team members to ensure there is efficiency.Act as a liaison between the team and the Head of Department.Lead, coach, and mentor claims team to ensure productivity and quality targets are met.Assi...
The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion JOB SUMMARY Setting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting th...
ResponsibilitiesWithin limits of assigned authority, the Programme Assistant will be responsible for the following duties:Assist in the coordination of the PLEAD II project planning and preparation work for the project activities, proposals, and receipt of relevant documentation for review and approval. Compile, summarize, and present basic information/data on specific PLEAD II Programmes project...
This section provides an overview of OCHAs mandate, its leadership and how it is funded. It also includes a detailed section on OCHAs flagship and thematic publications, and on the Agenda for Humanity a plan put forward by the UN Secretary-General calling on global leaders to stand up for our common humanity and reduce humanitarian suffering. Responsibilities Within delegated authority, the Human...
About Tenwek Hospital Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals i...
About Tenwek Hospital Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals i...
Pathfinder is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems to remove barriers to critical sexual and reproductive health services. Together, we expand acc...
ResponsibilitiesWithin delegated authority, the Humanitarian Affairs Officer will be responsible for the following duties: Deploys on humanitarian surge and support missions in Southern and Eastern Africa as requested, including to facilitate: humanitarian operational coordination (e.g. chairing inter cluster meetings); humanitarian financing proposals (e.g. CERF applications); implementation of ...
DUTIES & RESPONSIBILITIES:Operational DutiesLogs on the logis system to register for attendance as per set standard operating procedures.Checks tasks for delivery and collections that needs to be done on daily basis as per set standard operating procedures.Performs Ad-hoc duties as and when required as per standard operating procedures.Collects sharp containers as and when required to.Submits wri...
As a Knowledge Expert (KE) and Team Manager within BCG's Social Impact Practice Area, you will be a central member of a fast-growing and entrepreneurial global team that is core to BCG's purpose, values, and ambition of becoming the most positively impactful company in the world. We aspire to deliver impact on the world's greatest challenges while building a sustainable business for BCG.You will ...
Job OverviewPerform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements.Essential FunctionsPerform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory re...
Page 1 of 620
Next Page