Skills for service delivery manager

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

About the roleThe Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous imp...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as 'the be...

Operations & Service Delivery Manager.As an Operations and Service Delivery Manager the role involves overseeing both operational functions and service delivery to ensure seamless operations and exceptional customer experience. Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Dev...

Architectural jobs vacancies in Kenya Are you a seasoned Construction Manager with a passion for safety and excellence in the architectural realm? Join our esteemed architectural consultancy firm and lead transformative construction projects with precision and dedication.We are seeking a highly experienced Construction Manager with a degree in Construction Management, coupled with robust Environm...

You will be part of the firm's Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.Our function advises firm leadership on risks across the lifecyc...

Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Develop and implement operational policies, procedures, and controls to ensure efficiency, accuracy, and compliance with regulations.Monitor operational performance metrics and implement improvements to optimize processes and enhan...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Key Responsibilities. Operational Management: Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks. Develop and implement operational pol...

Description Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of business growth and development strategies at the unit level. The job holder is expected to aggressively drive the center growth and profitability targets by identifying, developing and maintaining profitabl...

Job summary: Reporting to the Director, Human Resource & Administration, responsible for overseeing delivery of effective human resource services in the Hospital including talent acquisition, talent development, organization development, employee relations and HR operations in order to ensure the Hospital attracts and retains the right talent to deliver its objectives. Responsibilities Prepare th...

Job Description Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of business growth and development strategies at the unit level. The job holder is expected to aggressively drive the center growth and profitability targets by identifying, developing and maintaining profi...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

The International Rescue Committee (IRC) responds to the world s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countrie...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: As a Quantity Surveyor / Project Manager, you will play a critical role in managing the cost, time, and quality aspects of our off-plan real estate projects from inception to completion. You will be responsible for quantity surveying, cost es...

Customer service jobs in Kenya. About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements ...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Position Summary KPMG People & Change wish to recruit a Manager to analyze clients needs, develop strategies, and lead a team to deliver tailored HR solutions, ensuring compliance to KPMG policies and professional Standards. Key roles and responsibilities The Manager will have the following responsibilities: Manages engagements or projects to consistently achieve specific revenue and profit objec...

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.Position Summary KPMG People & Change wish to recruit a Manager to analyze clients needs, develop strategies, and lead a team to deliver tailored HR solutions, ensuri...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Working closely with the Regional Business Manager, and Senior Management, manages the Sal...

Position SummaryKPMG People & Change wish to recruit a Manager to analyze clients' needs, develop strategies, and lead a team to deliver tailored HR solutions, ensuring compliance to KPMG policies and professional Standards.Key roles and responsibilitiesThe Manager will have the following responsibilities:Manages engagements or projects to consistently achieve specific revenue and profit objectiv...

Pathfinder is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems to remove barriers to critical sexual and reproductive health services. Together, we expand acc...

Job SummaryThis role is responsible for developing, implementing, and executing strategic marketing plans and programmes, to meet the brand and business objectives.The role holder will drive an effective integrated campaign management and measurement delivering on set brand and commercial key performance indicators (KPIs).They will manage the day-to-day relationship with key marketing agencies (c...

Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a no...