eCitizen hitch: Travelers to be issued with visas on arrival – PS

The situation has been occasioned by outages on the e-citizen platform.

In Summary
  • ICT Cabinet Secretary Eliud Owalo confirmed on Thursday that the system had been jammed by hackers leading to downtime on the portal.
  • "In this instance, they tried jamming the system by making more requests into the system than ordinary, which led to the slowing down of the system."
Tourists arrive at Moi international airport in Mombasa.
Tourists arrive at Moi international airport in Mombasa.
Image: FILE

The government has directed airlines flying to Kenya to onboard travellers without visas following a hitch with processing e-visas.

In a statement on Thursday, Foreign Affairs Principal Secretary Korir Sing'oei said the eCitizen platform suffered outages impacting the processing of e-visas. 

"Therefore, travellers will be issued with visas upon arrival at all entry points to Kenya. The government also wishes to advise all airlines to onboard travellers destined for Kenya," he said.

The eCitizen is a platform that allows Kenyans to access government services such as the renewal of driving licenses, application of passports, business registration services and visas.

ICT Cabinet Secretary Eliud Owalo confirmed on Thursday that the system had been jammed by hackers leading to downtime on the portal.

"There was a cyber attack on the e-Citizen platform but no data was accessed or lost. We are addressing that, and we are not just coming up with instant remedial measures to address the current situation but are also ensuring that we build an elaborate risk mitigation framework,” Owalo said during a morning radio show.

"In this instance, they tried jamming the system by making more requests into the system than ordinary, which led to the slowing down of the system."

He revealed that the hacking was orchestrated by a group calling itself Anonymous Sudan.

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