How Kenyans can collect passports – Immigration

There are at least 87,574 uncollected passports.

In Summary

• The government announced new passport collection measures in an effort to clear the backlog.

• It also said the collection will be restricted to a specific number of people per day and will be done in all Immigration offices.

An immigration staffer holds an e-passport at Nyayo House.
An immigration staffer holds an e-passport at Nyayo House.
Image: FILE

The Immigration Department has announced a Rapid Response Initiative (RRI) to deliver uncollected passports.

This follows a call to Kenyans by Interior CS Kithure Kindiki to take uncollected passports. There are at least 87,574 uncollected passports.

In their new collection measures, Immigration said the passports will be collected at the office where the application was made.

It also said the collection would be restricted to a specific number of people per day and done in all Immigration offices.

"Passports are now available for collection at the Immigration office where the application was made. 2. For ease of service, passports will be issued to a specified number of applicants per day for the next 30 days beginning September 25, 2023," the statement reads.

The department also announced that the names of those expected to collect their passports will be published on the Immigration websites and X (formerly Twitter) accounts.

"The names of passport applicants to be served each day will be listed on our website and X account... You can click on the links specific to each Immigration office below for details on when and where to collect your passport."

Previously, due to the Covid-19 pandemic, the Immigration department used Posta Kenya to deliver passports to applicants, across the country.

Data released by the Ministry of Interior revealed that Nairobi leads with 36,170 uncollected passports at Nyayo House, Embu Regional Office (10,409),  Eldoret Regional Office (9,938), Kisumu Regional Office (9,515),  Nakuru Regional Office (8,023), Kisii Regional Office (7,979) and  Mombasa with 5,424  at their Regional Office.

The government has warned that passports that stay uncollected after their stipulated period of collection will be disposed of and the owners penalised in accordance with the law.

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