Safaricom announces system maintenance, key services will be unavailable

Access to Lipa na M-PESA, Paybill and Buy Goods and services will be intermittent.

In Summary

• Safaricom said access to key services during the maintenance will be unavailable.

• The company, however, noted that all other services including calls, data, SMS and all other M-PESA services will be available as usual.

Safaricom CEO Peter Ndegwa
Safaricom CEO Peter Ndegwa
Image: FILE

Telecommunications service provider Safaricom has announced scheduled system maintenance for Sunday from 11 pm to 4 am on Monday.

In a statement, Safaricom said access to key services during the maintenance will be unavailable.

The affected services include Lipa na M-PESA, Paybill and Buy Goods services.

Safaricom said access to international money transfers (Western Union), M-PESA Global, as well as M-PESA App and my Safaricom App will be intermittent.

"To meet our promise to always offer worry-free superior customer experiences, we will be conducting a scheduled system maintenance on the night of Sunday, July 14, 2024, from 11 pm to 4 am on Monday, July 15, 2024," Safaricom said.

The company, however, noted that all other services including calls, data, SMS and all other M-PESA services will be available as usual.

“We apologise for any inconvenience caused and appreciate your  understanding as we strive to provide you with best-in-class services.”

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