One of the questions in the survey seeks to get the views from the customers on the Staff Conduct in Huduma Kenya, like do staff welcome customers warmly into Huduma Centers? and do staff identify customers with special needs?
On service delivery in Huduma Kenya, the survey would like to know whether booked appointments are followed during service provision? and Did you receive an SMS notification on your phone for the collection of my document/application? Among other queries?
The survey also aims to gauge customers' awareness of Huduma Mashinani(outdoor) outreach programmes with questions like Are the programmes well set up (branding, clean tents, carpets, seats, tables)? and Do they provide all Government Services as per my expectations?
Click here to fill the Huduma Kenya survey.
Huduma Kenya is celebrated for its transformative and citizen-centric approach to Public Service Delivery.
The Huduma Kenya programme was created to facilitate the provision of a wide array of government services in a single unit dubbed Huduma Centre.
For this reason, Huduma Kenya merges numerous related public services within one location, possibly on the same floor so that Kenyans can easily access them.
The first Huduma Center Nairobi was launched in 2013 by former President Uhuru Kenyatta alongside then Deputy William Ruto at the Teleposta Building in Nairobi.
Some of the services offered at the centres include the issuance of driver’s licences, national identity cards, and the National Social Security Fund (NSSF).
Other are National Health Insurance Fund (NHIF) registration and claims, HELB – Student Loan Application and Repayments, Registration of Welfare Groups, issuance of police abstracts, single business permit and stamp duty assessment among others.
