Customer analyst jobs

Job Description Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner. Collaborate with team members and escalate complex issues as necessary. Maintain accurate records of reported issues, resolutions, and troubleshooting steps. Prepare reports on support activities and performance metrics as required. Clearly communicate technical s...

Data Analysis & Reporting:Act as the bridge between Business Intelligence and the commercial team (sales & marketing) to develop dashboards, reports and other performance data that influence marketing decision-making Support monthly, quarterly, annual planning activities of the commercial team with relevant and timely reports, analysis and insightsWork closely with the business intelligence team ...

JOB OPPORTUNITY Kentegra Biotechnology Ltd located at the EPZ Athi River is looking for a Production Data Analyst. This role will be part of the team managing the factory store. Key outputs for this job include:- Receiving and issuing of inventory both physically and in the ERP (Enterprise Resource Planning) system. Plan and lead both scheduled and random stock take exercise. Implement and mainta...

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.Collaborate with team members and escalate complex issues as necessary.Maintain accurate records of reported issues, resolutions, and troubleshooting steps.Prepare reports on support activities and performance metrics as required.Clearly communicate technical solutions and instruc...

Angaza s Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insights. Role Summary The Marketing Analyst will primarily focus on the analysis of various initiatives un...

We are looking for an experienced Senior Data Analyst to join our User team. In this role, you will collaborate closely with the product manager and cross-functional teams to analyze user behavior within the app, assess the impact of features and changes, and provide answers to key questions about our user base. This Senior Data Analyst position is equivalent to a Data Scientist in terms of the l...

Finance accounting jobs in Kenya. Are you an experienced Pricing and Market Analyst who goes beyond data to drive real business results? Do you excel in critical thinking and have meticulous attention to detail, but also thrive in developing strategies that positively impact profits? If you have the drive, entrepreneurial spirit, and a knack for communicating and implementing ideas, you could be ...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of Technical Support ...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...

Job Description Our client, a leading telecommunications provider seeks to recruit a Sales Data Analyst. Reports to: Regional Head Key Responsibilities Assessing sales data and examine monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement. Compare actual sales data to revenue projections and expectations and advise the team on variances on a weekly basi...

Our client, a leading telecommunications provider seeks to recruit a Sales Data Analyst.Reports to:Regional HeadKey ResponsibilitiesAssessing sales data and examine monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement.Compare actual sales data to revenue projections and expectations and advise the team on variances on a weekly basis by region and produ...

Working as a Credit Analyst within our FinTech Repayments and Portfolio Group offers the chance to collaborate with colleagues based in Europe and Africa solving real world problems that have a huge scale of social impact across Africa.In contrast to other analyst roles at M-KOPA, that focus on understanding what did or will happen, the role of a Credit Analyst is to answer the "why did it happen...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, a leading telecommunications provider seeks to recruit a Sales Data Analyst. Reports to: Regional Head Key Responsibilities Assessing sales data and examine monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvemen...

JOB OUTLINE:The candidate will work with the customer and sales team to provide Condition Monitoring opportunities and quotes with the goal of generating, through the PSSR, Incremental Business for Mantrac and informative and actionable insights for the customer to improve the utilization and efficiency of their Cat fleet. They will be supported at the Group level by the Cat Connected Support tea...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. About Job Working as a Credit Analyst within our FinTech Repayments and Portfolio Group offers the chance to collaborate with colleagues based in Europe and Africa solving r...

Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products. JOB OUTLINE: The candidate will work with the customer and sales team to provid...

Job Ref. No. JHL021Role PurposeThe role holder will support the strategic and operational initiatives of the department by analyzing business processes, gathering, and documenting requirements, and assisting in the development and implementation of solutions to enhance marketing and communication strategies.Main ResponsibilitiesAssist in gathering and documenting business requirements for various...

Collaboratewith stakeholders to identify opportunities for leveraging data to drivebusiness solutions. Identifyand evaluate new data sources to enhance analytical capabilities. Analyseenterprise databases to streamline product development, marketing strategies,and operational efficiencies. Developand apply data models and algorithms to extract meaningful insights. Utilizepredictive modelling to e...

Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services. Responsibilities: Client A...

Job SummaryAs an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services.Responsibilities:Client Acco...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JHL021 Role Purpose The role holder will support the strategic and oper...