Customer Service Coordinator jobs in Nairobi

Job Description Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requi...

Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent co...

Your mission at Sistema.bio:Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent com...

YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

JOB PURPOSEEnsure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import/export CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.PRIMARY JOB RESPONSIBILITIESExecution of the ...

ONE emerged from the legacy of three Japanese liner companies, who historically prided themselves on high level service quality and process excellence. These characteristics, which we highly cherish, are also the founding core principles of ONE. JOB PURPOSE Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-actively coordinate and manage our cust...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Job Title: Insurance Sales Coordinator Location: Nairobi, Kenya Company: Nathan Digital About Nathan Digital: Nathan Digital is a leading digital solutions company based in Nairobi, Kenya, specializing in providing innovative services across various industries.With a focus on excellence and customer satisfaction, we strive to deliver cutting-edge solutions that meet the evolving needs of our clie...

Job Description About the company A hospitality, security and access solutions company is looking for a highly organized and motivated Technical Coordinator to join their team. He/she will play a vital role in supporting the hardware technicians and ensuring efficient hardware support for hotels in the Mombasa and Nairobi regions. If you enjoy providing exceptional support, streamlining operation...

About the companyA hospitality, security and access solutions company is looking for a highly organized and motivated Technical Coordinator to join their team. He/she will play a vital role in supporting the hardware technicians and ensuring efficient hardware support for hotels in the Mombasa and Nairobi regions. If you enjoy providing exceptional support, streamlining operations and are passion...

Description The incumbent will be responsible for identifying, developing and sourcing new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Old Mutual ecosystem and foster greater collaboration within the group to ensure business goals are met and will be responsible for achieving results through efforts of others and their self over periods of up to 1 ...

Position Overview:You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. With a keen eye for detail, exceptional organizational skills, and a flair for innovation and creativity, you'll ensure that each event and flight booking exceeds expectations. Your role...

Job DescriptionThe incumbent will be responsible for identifying, developing and sourcing new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Old Mutual ecosystem and foster greater collaboration within the group to ensure business goals are met and will be responsible for achieving results through efforts of others and their self over periods of up to...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. Position Overview: You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. W...

Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handlingContribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecardRepresent OFPM within the Key Account teamsTake responsibility for the provision of st...

OverviewOur Client is seeking for a highly organized and proactive individual to fulfill the role of Personal Assistant and Administrative Coordinator. The ideal candidate will be responsible for managing various personal errands, coordinating household activities, and providing administrative support at our gift store.Qualifications and RequirementsAt least KCSE Certificate or equivalentProven e...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.The successful candidate will be based inNairobi, Kenyaand will report to the Customer Servic...

Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...

Customer service representative job. Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Keny...

Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring a Fleet and Logistics Coordinator.Purpose of the JobEnsuring consistent, cost effective and efficient product delivery systems to customersSafeguard OTIF (On Time In Full) to customer orders hence improving levels of customer satisfactionMaximum utilization of all motor ...

NGO job vacancies in Kenya. Who We Are IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world where individuals reach their full potential, governments serve their people, and communities thrive. With a projected annual portfolio of more than $100 million and more than 600 staff worldwide, we work with partners in more than 100 countrie...

About the RoleWCN's dedicated and diverse team values the people and relationships behind conservation as much as the science and strategy to save wildlife. We are looking for a highly organized, dedicated individual who will provide grant management, administrative support, project management, and coordination for WCN's Rhino Recovery Fund (RRF) and the Pangolin Crisis Fund (PCF).Key Responsibil...