Customer service chat jobs

Lilwa Delivery, a brand of Nakibolis Heirs Limited, is your trusted last-mile delivery partner serving the Lake Basin region and beyond. We specialize in fast and reliable doorstep deliveries to households in Kisumu, Kakamega, Eldoret, Nakuru, Bomet, Narok, Migori, Busia, Kericho, Bungoma Town, and neighboring areas. Our mission is simple: to enable small businesses to reach their customers faste...

Company: Major Travel Plc Job Title: Client Support Representative via Live Chat and Calls Salary: Ksh 100k 120k Type: Self-Employed (Contract basis) Location: Nairobi (Office Based Co-Working Space) Hours: 9.00 am to 6:00 pm Monday to Saturday Start Date: June 2024 We are currently recruiting a Client Support Representative to join our team! Major Travel is a B2B Tour Operator who supplies to In...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Job Description Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Cle...

About the role:This position is responsible for providing assistance to Human resources function with the daily administration and development of services, policies and procedures, while helping to maintain a positive, safe, employee-centred workplace atmosphere.ResponsibilitiesBe the first point of contact and expert on SCJ HR policies and processes: providing advice, guidance and support to emp...

About the role: This position is responsible for providing assistance to Human resources function with the daily administration and development of services, policies and procedures, while helping to maintain a positive, safe, employee-centred workplace atmosphere. Responsibilities Be the first point of contact and expert on SCJ HR policies and processes: providing advice, guidance and support to ...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

JOB TITLE: Senior Associate, Field HRLocation: Nairobi, KenyaOVERVIEW:About the role:This position is responsible for providing assistance to Human resources function with the daily administration and development of services, policies and procedures, while helping to maintain a positive, safe, employee-centred workplace atmosphere.Responsibilities:Be the first point of contact and expert on SCJ H...

JOB TITLE: Senior Associate, Field HRLocation: Nairobi, KenyaOVERVIEW:About the role:This position is responsible for providing assistance to Human resources function with the daily administration and development of services, policies and procedures, while helping to maintain a positive, safe, employee-centred workplace atmosphere.Responsibilities:Be the first point of contact and expert on SCJ H...

Responsible for all forecasting activities associated with customers and products for the Greater Africa Market.Gather information from Commercial, Sales, Finance and incorporate business intelligence to create and maintains forecast models for the customers.Provide a focus on customer orders and supply planning to production.Key responsibilities Develop demand forecasts at multiple time horizons...

Customer service jobs. Reports to: the COO,Location: Ruiru,Gross Salary: Ksh 35-40K, Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills...

Lead, guide and coach members to ensure quality and effective handling of calls, emails, chats and accurate ticketing.Audit tickets issued by reservations/FB team on a daily basis to ensure accuracy and integrity hence safeguard against fraud.Real-time monitoring of all contact channels to ensure high efficiency levels and service excellence (Calls, Emails and Chats)Ensure agents have access to s...

Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers when necessary.Develop and maintain a deep...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions Salary RangeKSh 50,000 KSh 100,000/month Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/...

Job Description:BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.Responsibilities:Provide exceptional customer service via phone, email, and live chat channels.Respond promptly to customer i...

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service. Summary BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assis...

Promptly respond to all potential and existing client enquiries from all company sites including emails, live chat, phones and social media outletsCarefully listen to client requirements and advise them accordingly regarding the Company s service offering custom made to suit their needAdvise clients accordingly of the Company s billing policies and ensure that they are billed properlyPositively e...

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

Role Purpose: The overall purpose of this role is to contribute towards the growth of the business by creating and maintaining great business relationships with potential and existing clients in order to grow the business through client acquisition. Key focus is international moving business. Key duties and responsibilities. Promptly respond to all potential and existing client enquiries from all...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...