Customer Service jobs

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsAppCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Excellent knowl...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. Salary Range : KSh 30,000 KSh 50,000/month We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. ...

Customer service jobs in Kenya. About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements ...

Job Description Customer Experience Officers are required to: Have a direct day to day interaction with customers Proactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed. Work with internal partners to obtain answers/solutions to clients' queries Act as the advocate and impetus for process improvements within the bank...

Job Description Provide technical support for IT infrastructure components, including troubleshooting and resolving issues related to Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security. Respond to user inquiries and incidents in a timely and efficient manner, ensuring minimal disruption to business operations. Perform routine maintenance tasks on serv...

Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.The IT Support Specialist will provide essential support to our partners' business operati...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.The IT Support Specialist will provide essential support to our partners' business operati...

Customer Relationship Representative (Sales) Vacancy (2 Positions) - Nairobi Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you...

Job Description Provide technical support for business-critical applications, ensuring timely resolution of issues and incidents. Utilize expertise in Linux, Datawarehousing, Oracle, and Storage systems to troubleshoot and resolve application-related problems. Support ETL processes and data warehousing operations, ensuring data integrity, accuracy, and availability. Collaborate with data engineer...

Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.The Application Support Specialist will provide essential support to our partners' business...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Company Description Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd. We specialize in consulting, training, and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of IT Su...

About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

Design and implement training programs for management and customer service.Oversee talent management, ensuring equitable development opportunities.Ensure compliance with organizational policies.Manage staff productivity.Conduct training needs analyses and prepare quarterly reports.

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

Quality Coordinator for Customer Service - Kenya

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job Summary A customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge...

Diploma or Degree in Hospitality Management.3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.Experience in an ISO-certified company is an added advantage.

Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.The Application Support Specialist will provide essential support to our partners' business...

Service Crew The Service Crew Member position is responsible for providing exceptional guest service and support, while working closely with the Unit Manager and other Team Members to maintain operational standards and procedures. This position requires an all rounded person experienced in cashiering, service, and barista services. This position has direct interactions with Guests and members of ...

Job DescriptionCustomer Experience Officers are required to:Have a direct day to day interaction with customersProactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed.Work with internal partners to obtain answers/solutions to clients' queriesAct as the advocate and impetus for process improvements within the bank.Enga...