NCBA has scrapped off account maintenance fees and only retained transaction charges for its customers in a bid to ease financial pressure.
The lender announced the new changes will affect only the retail banking accounts, and has been backdated from July 1 2024.
In a statement the lender said this change will affect existing current account products and new products applicable for incoming customers.
The new adjustment will be applicable to consumer banking account types such as salary account, Platinum Flexi, Platinum Pay as you go, Gold Pay as you go, Premier – All-in-One, Platinum All-in-One and Gold-All-in-One.
According to NCBA group director, retail banking Tirus Mwithiga, similarly, Commercial and SME accounts such as your Business Current, Gold and Platinum will benefit from the new arrangement.
“We’ve realized with the current economic landscape the customer values every shilling, and by eliminating the monthly account maintenance fees for both local and foreign currency accounts our goal is to provide a product that ensures they get the full value of their money,” said Mwithiga.
He noted that by waiving these fees, the lender will be able we are able to provide a buffer for customers enabling them to do much more with their money especially during these hard economic times
“This new era of no monthly fees is in line with our commitment to put our customers at the heart of everything we do.”
“With this change, clients will only incur banks charges for services and transactions that they have specifically utilised and which remain unchanged as per our published tariff guide,” added Mwithiga.
The waiver of these fees will help accelerate the Bank’s customer growth strategy, a move expected to scale its Retail Banking footprint in a bid to increase affordability and provide customer focused financial solutions.
The move will reflect on maintenance fees charged at the end of the month based on the product type and the banking industry has since moved from ledger fee- based accounts to pay as you go with no maintenance fees.