Customer care management

Job Purpose StatementAssistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk.The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated.Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Outpu...

Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment. He/She will also be l...

Job SummaryA customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge of managing the overall customer journey, identifying pain points and implementing strategies to enhance customer satisfaction and loyalty. The role will involve collaborating with various...

About The RoleThe incumbent shall sell Pharma and non-pharma; beauty, health and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements and pharmaceutical products.Roles and responsibilities:The Employee's typical duties shall include but will not be limited to the following;Cross-sell beauty products (e.g. serums, body lotions, deodorants, to...

Job Title: Marketing Officer Hiring Organization: Anonymous Location: Nairobi Industry: Pharmaceutical Job Type: Full Time Salary: 75K-80K Our client in the pharmaceutical industry is seeking to hire a dynamic and experienced Marketing Officer to join their team. The ideal candidate will have a solid background in sales and marketing, with a particular focus on FMCG, preferably in the beauty indu...

Role SummaryReporting to the Janssen Country Manager, the KAM/Product Manager is combining some elements of traditional functional areas: product management and sales. The Key Account Manager is responsible for creating the right environment to achieve and maintain market access to our new portfolio of neuroscience products treating debilitating disease areas such as: Schizophrenia, Epilepsy, ADH...

Duties and responsibilities Duties and responsibilities at this level will include - Coordinating the development, implementation and review of policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans, and standards on infrastructure, projects and grants management; Mobilizing resources for infrastructure, projects, and grants management; Facilitating capacity ...

Job Description About The Role The incumbent shall sell Pharma and non-pharma; beauty, health and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements and pharmaceutical products. Roles and responsibilities: The Employee s typical duties shall include but will not be limited to the following; Cross-sell beauty products (e.g. serums, body lot...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. About The Role The incumbent shall sell Pharma and non-pharma; beauty, health and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements and pharmaceutical products. Roles and respon...

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That's why for more than 130 years, we have aimed to keep people well at every age and every stage of life.Role Summary Reporting to the Janssen Country Manager, the KAM/Product Manager is combining some elements of traditional functional areas: product management and sales....

Duties and Responsibilities Duties and responsibilities at this level will include: Coordinating the development, implementation, review, and dissemination of policies, strategies, legislations, and guidelines for Health Products and Technologies (HPT) therapeutics and management. Facilitating technical support to Ministries, Departments, Agencies, and Counties (MDACs) on HPT management and thera...

Duties and responsibilitiesDuties and responsibilities at this level will include -Coordinating the development, implementation and review of policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans, and standards on infrastructure, projects and grants management;Mobilizing resources for infrastructure, projects, and grants management;Facilitating capacity buil...

Cepheid is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.The Director will lead and implement strategies to maximize revenue and increase market share for all Cepheid products in the country.The incumbent develops and...

Job Purpose:To monitor the divisions' data base i.e.: entitlements, administration rules & regulations and exclusions have been mapped correctly in the system and to make recommendation regarding corporate administration.Key responsibilities:Corporate Administrative guidelines: Opening /closing of accounts as advised by relevant authorityCoordinate renewal of corporate agreements and fulfillment ...

The Role As a Pharmaceutical Technologist, you will play a key role in the efficient operation of our clinic-based pharmacies. This position offers an exciting opportunity to be part of a growing healthcare service that prioritizes patient care and operational excellence. Responsibilities: Medication Dispensing: Accurately dispense prescription medications in accordance with physician orders and ...

Duties and ResponsibilitiesDuties and responsibilities at this level will include:Coordinating the development, implementation, review, and dissemination of policies, strategies, legislations, and guidelines for Health Products and Technologies (HPT) therapeutics and management.Facilitating technical support to Ministries, Departments, Agencies, and Counties (MDACs) on HPT management and therapeu...

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of yo...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

SOA/KE/NRB/23-24/18WHAT WE EXPECT:Develop and implement SOPs for the Operations Department. -Branding and Agent Collateral Management.Assist the transport and fleet department in quality control ise. the vehicles and drivers.Coordinating, and conducting In house Operations and agent specific Training across East Africa.Ensure consolidated processes and procedures are followed within the East Afri...

JOB PURPOSE:This role is responsible for provision of efficient and effective front office services, administrative and transport support to the Programme under the operations department.Description:REPORTS TO:Head of Operations - NairobiINDIRECTLY SUPERVISES:NoneBUDGET AND RESOURCE RESPONSIBILITY:Will have limited role in planning expenditure and managing funds.KEY RESPONSIBILITIES:Handle incomi...

Position Summary:Reporting to the Team Leader, Corporate, the Senior Accounts Clerk will ensure that all the corporate unallocated credits are maintained at the lowest possible level of the current benchmark and prepare accurate and timely debtors reports as per the agreed timings.Key ResponsibilitiesReconcile corporate client accounts on monthly basis (two major accounts every month).Collect, ve...

Job Purpose: To monitor the divisions data base i.e.: entitlements, administration rules & regulations and exclusions have been mapped correctly in the system and to make recommendation regarding corporate administration. Key responsibilities: Corporate Administrative guidelines: Opening /closing of accounts as advised by relevant authority Coordinate renewal of corporate agreements and fulfillme...

Duties and responsibilities Duties and responsibilities at this level will include: - Coordinating the development, implementation and reviewing policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans, and standards on health sector resource mobilization; Mobilizing resources in health financing; Facilitating capacity building and providing technical support t...