The move by Governor Johnson Sakaja’s administration to launch a unified business permit has eradicated the long waits and chaotic queues that once plagued City Hall.
Nairobi’s County Executive in charge of Inclusivity, Public Participation, and Customer Service Rosemary Kariuki said the introduction of the Unified Business Permit and online accessibility of county services dramatically reduced the queues that once stretched over 300 meters.
“The Govenor introduced the Unified Business Permit, meaning Nairobians no longer need to move from one department to another seeking licenses, health approvals, and business permits. This caused much of the previous chaos and long lines. Nowadays, you can get your permit from the comfort of your home,” Kariuki explained.
Kariuki also lauded the transformation of the City Hall Annex into an efficient public service hub as another major contributor to the improvement in service delivery.
"City Hall Annex had been left in a state of neglect, with outdated facilities and a challenging working environment for staff. The renovations have taken into account the needs of persons with disabilities,” Kariuki added.
“These efforts have paid off significantly, with the county recording the highest-ever revenue collection since devolution S12.8 billion in the financial year ending in 2024. The digitization of revenue collection has streamlined the process, contributing to this success.”
Kariuki added that plans are on course to ensure every City resident is served better through the incorporation of technology in service delivery.
The significant changes that streamlined service delivery have seen a section of residents laud the county government saying it has enhanced efficiency.
James Wanduru, a car wash and liquor store owner in Utawala, says the introduction of a unified business permit has helped him save both time and money when applying for licenses.
“I no longer need to go to City Hall to get my licenses. I can apply and pay for them online from the comfort of my home, then print them out,” Wanduru said.