Residents along the busy Kangundo Road and parts of Utawala
have been handed a relief following the opening of the new Nairobi County
Customer Service Centre in Ruai, located directly opposite the DO’s office.
The centre is part of Nairobi Governor Johnson Sakaja’s wider push to decentralize county services and make them more accessible to residents across the city.
While visiting City Hall’s customer service centre, Governor
Sakaja confirmed the operationalization of the centre as part of a broader
effort to bring services closer to the people.
"When I took office, I noticed how many residents had
to travel long distances and queue for services,” he said.
“We introduced the Unified Business Permit to streamline operations, and now we’re taking services to the grassroots. Ruai is already operational, and we’re rolling out more centres in Dandora, Makadara, and other areas.”
Ogola Otieno, a Kamulu resident and local business operator, lauded the initiative, saying:
“For a long time, I had to travel all the way to City Hall and queue for hours. Now, with the new centre in Ruai, I can get my licenses and other services right here. It’s a huge convenience.”
According to the Governor, over 7,000 residents have already
been served at the Ruai centre since its launch earlier this year.
“People want to comply with our regulations, but the problem
has always been access. By bringing services closer, we’re easing that burden,”
he added.
Governor Sakaja also announced that the deadline for land
rate payments has been extended to April 15, without penalties.
“We understand the financial challenges our people are
facing. That’s why we’ve extended the deadline. Take advantage of this window
visit our website or any of our customer service centres for assistance,” he
urged.
This financial year, the Governor aims to increase revenue
after achieving a record-high collection of 12.8 billion shillings—the highest
since devolution—in the financial year ending June 2024
