Wananchi Group's Zuku Fibre has announced network disruption in some areas across the country.
In a statement on Monday, the internet supplier said it has been experiencing intermittent downtown on its network, which may affect the quality of services offered.
"Our team is working to restore services in the affected areas within the shortest time possible," the statement said.
The company apologised for any inconvenience caused as it works to restore services.
In the fixed internet market, Zuku rivals Safaricom, which as of 2022, had made the highest profits.
Communications Authority (CA) data shows that Safaricom's share rose to 35.6 per cent in September 2022, from June's 34.3 per cent.
The two companies control the market with a 65 per cent share.
The statement comes following tweets from Zuku customers complaining about the services offered.
Here are some of the tweets:
Zuku needs to refund everybody for the downtime this month. I can’t pay and have little to no connection everyday @ZukuAmazing Fix your service!
— WANGECHI (@wangechikenya) January 7, 2023
Zuku internet disappearing as soon as I pay for the monthly subscription pic.twitter.com/NnPeKQkR85
— Sam Nato (@SamNato) January 8, 2023
If you have a complaint about Zuku Internet Services please send an email to Communication Authority on [email protected] so they can take action. We cannot keep suffering like this.
— Vivianne (@vee_wandera) January 7, 2023
Zuku out here setting world records 😫😫 pic.twitter.com/6KG3CNHiLn
— Allan Victor Senkungu (@ManOfSteel_UG) January 5, 2023
