The processing of Police Clearance Certificates also known as Certificates of Good Conduct at DCI headquarters was on Thursday fully restored after the duration of a system upgrade.
Director of Criminal Investigations Mohamed Amid said the office of the Principal Criminal Registrar (PCR) has effected pragmatic measures to clear the backlog resulting from the temporary system hitches, which saw the unit resort to manual processing to address dire cases.
“We highly regret the delays experienced over the period, and assure our clients of enhanced and expeditious services,” he said.
The PCR further clarified that applicants no longer need to book fingerprinting dates on the e-citizen portal, but must select their preferred fingerprinting centres based on convenience.
More so, to avoid instances of return to sender, applicants are reminded to ensure that the ID card copies attached to the filled application forms are well duplicated, with attention to the thumbprint impression.
“The DCI pledges its commitment to continue executing its mandate with dedication, care and integrity,” the PCR office said.
The production of the documents had stalled for months affecting many applicants’ plans.
Some applicants say they have been waiting for the documents for up to seven months.
The DCI is now rushing to clear the backlog same as the Department of Immigration which faced similar challenges of production.
The Police Clearance Certificates are crucial for many who for instance need jobs and want to travel to some countries.
How to apply for the certificate.
Applicants are usually encouraged to fill out the forms on the e-citizen platform, select the mode of payment, pay for the police clearance and download and print two copies of their invoice, and one copy of their C24 on both sides On an A4 paper.
The applicants are urged to present the C24 and invoices with an original National ID for adults and original birth certificate for minors, to the DCI for fingerprint recording and processing
During the submission downloaded two copies of the invoice and one copy of the C24 printed on both sides of a C24.
The applicant should appear in person and must allow his/her fingerprints and palm prints to be recorded on a prescribed fingerprint form C24.
Those out of the country can send their professional fingerprinted forms.
Kenyan children under 18, will make applications through their parents' or guardians' e-citizen accounts.
A C24 is a form where one's fingerprints are taken and can be downloaded from the e-citizen portal.
It advised those living in the city to seek the service at the Huduma Centers, to avoid long queues at the headquarters.
Once generated, your certificate remains on your e-citizen account for a period of six months after which it is pulled down.
Ends