Interior CS Kithure Kindiki wants the public to come out and share their experiences on the registration of births and deaths of their loved ones after making an impromptu visit at Nyayo House on Monday.
Kindiki visited the offices of the Directorate of Civil Registration Services (CRS).
The CS said he assessed the efficiency and got feedback on the birth and death registration and wants to get first-hand feedback from the public seeking critical government services.
"What has been your experience in registering the birth(s) and/or death(s) of your loved ones?" He said on his X page.
Kenyans took to the comment section to air out their grievances and experiences.
Victor Oria said "Prof, why can't we digitize these documents and have them uploaded on our e-citizen platforms? If this building were to catch fire, what will we do? I believe GoK can afford a well-secured cloud system to handle all these public data."
Dan Muchai said "Prof these records need to be digitized ASAP. They still had these piles of records 25 years ago, when I worked there!"
"Kindiki, my father died long ago when people were just being buried without any burial permit, I have tried to get a death certificate but they keep asking me burial permit. What do I do?" The Statesman said.
"I’ve been trying to get a new birth certificate after mine was lost but to no avail. Kindly advise on the protocol to be taken," Shar asked.
The CS also said that he is working on clearing the backlog in passport processing and eradicating corruption.
He said it remains a primary and must-achieve target for the government.
"Sustaining the momentum for radical changes to create efficiency, eradicate corruption and clear the historical backlog in the processing of passports remains a primary and must-achieve target for the government," Kindiki noted.
As of last week, the passport backlog stood at 58,000, with the Department of Immigration and Citizen Services processing approximately 5,000 passports daily.
