The East African Community has raised concerns about increasing hostilities in North Kivu in Eastern Democratic Republic of Congo.
According to EAC, the hostilities are perpetrated by Armed Groups against the East African Community Regional Force (EACRF).
The hostilities have resulted in the loss of lives, injuries and displacement of civilians.
EAC Secretary General Peter Mathuki said such actions are in stark contrast to the peaceful resolution of the conflict through the EAC-Led Nairobi Process.
"It is imperative to emphasise that the forces from the Republics of Burundi, Kenya, South Sudan and Uganda who are currently deployed in the region have strictly adhered to the code of conduct and established procedures outlined in the Status of Forces Agreement and international laws," he said.
"These regulations include the Protection of Civilians, a principle that is of paramount importance."
According to EAC, operations conducted by EACRF are guided by its mandate and strategic guidance given from time to time by the Summit of EAC Heads of State.
"The deployed troops are unwavering in their commitment to upholding International Humanitarian Law and the Law of Armed Conflict, ensuring the protection of all civilians affected by the conflict."
Mathuki said they are concerned with the allegations and negative propaganda labelled against the EACRF contingents.
He added that such allegations aim to negate hard work and gains made by the EAC Regional Force.
"The EACRF is dedicated to working closely with the government of the DRC and other stakeholders with a focus on facilitating the opening of Main Supply Routes (MSRS), enabling the safe return of Internally Displaced Persons (IDPs) to their homes and enhancing the overall protection of civilians," Mathuki said.
He called on all parties involved in the conflict to respect the ceasefire and exercise restraint as directed by the summit of heads of state.
"I wish to reassure the people of eastern DRC and other stakeholders that the EACRF is committed to fostering peace, stability and security in North Kivu and requires the support of the entire region.
"We therefore urge the International Community to continue supporting the EAC endeavours in pursuing a peaceful resolution to this devastating conflict."
The regional forces have been battling armed groups in eastern DRC in North Kivu where M23 rebels control large swathes of the province.
Hundreds of civilians have been displaced from their homes and tens of others killed in the conflict pitting the rebel groups and governmenrt forces.