Service provider Safaricom has announced the full resumption of network capacity and stability following last Sunday's undersea cable cuts that affected some of its services.
In a statement on Thursday Safaricom CEO Peter Ndegwa said they achieved this by acquiring additional capacity from other undersea cable providers.
"We sincerely thank our engineers for working round the clock to keep the country connected through optimization and quickly onboarding additional capacity from the undersea cables," Ndegwa said.
The CEO assured that they will continue to monitor the network to ensure stability of services as they work closely with impacted undersea cable suppliers for a faster resolution on the repair works.
He apologized to customers who may have experienced slower than expected speeds on the Safaricom network during the period.
"We thank our customers for being patient as we worked to get back to normal," Ndegwa added.
On Sunday, Safaricom announced that one of the undersea cables which delivers internet traffic in and out of the country, had experienced an outage leading to network disruption.
The affected under-sea cables connect the East African region to the rest of the world through South Africa, industry expert Ben Roberts told the BBC.
Roberts, from the pan-Africa company Liquid Intelligent Technologies, said that he had confirmed that one cable that runs alongside the coast of East Africa, known as Eassy, had been cut earlier on Sunday some 45km (28 miles) north of the South African port city of Durban.
Another cable was also cut.
He ruled out the idea that it could be sabotage and said it was rather an unhappy coincidence.
