Some 4.2 million Kenya Power customers have updated their token metres in the ongoing exercise that will end on August 31, 2024.
The exercise targets to update 7.4 million prepaid metres across the country, according to the power distributor.
General Manager, of Commercial Services and Sales, Eng. Rosemary Oduor applauded the customers for their support in the campaign dubbed “Update Token Metre Yako.”
“We thank all our customers for their support on this ongoing exercise. So far, we are happy that more than 56 per cent of all our prepaid customers have updated their metres so that they can continue to enjoy access to electricity,” she said.
She noted that the company has scheduled more than 7.2 million of its prepaid metres to ensure customers receive reset and update codes when they buy their tokens.
She said the remaining customers, totalling about 200,000, will be addressed in the coming days.
“Once a metre is scheduled, a customer receives an SMS notification and thereafter the update codes are sent to the customer upon purchasing their electricity tokens. Our customers are required to update their metres as soon as they receive their codes to continue enjoying access to electricity," Oduor said.
"We are therefore kindly urging those who have not updated yet to purchase their tokens upon which they will receive their codes and be able to update their metres."
She assured customers that the metre update process does not affect the price of electricity in any way or cause the tokens to run out faster.
“We thank all our customers for their support in this ongoing global exercise. So far, we are happy that over 56% of all our prepaid customers have updated their meters so that they can continue to enjoy access to electricity,” Eng. Oduor said.
Eng Oduor assured customers that the meter update process does not affect the price of electricity in any way or cause the tokens to run out faster, adding that the update does not affect existing tokens that are already loaded into the meter.
She, however, advised customers to load any unutilised (older) tokens before updating their meters as failure to do so will render them invalid.
Eng. Oduor further urged the customers to utilise the *977# USSD as a backup in accessing their codes.
“We have made sure that any prepaid customer is able to get their codes, even in cases where they have lost the SMS. By using our USSD code *977#, any customer can access their codes once their meter has been scheduled. We are also utilising our social media pages to make this exercise seamless for all our customers.”
Kenya Power is calling on the remaining prepaid customers to update their meters by August 31st to continue enjoying access to electricity.
The free exercise is being carried out in batches.
Kenya Power says the ‘Update Token Meter Yako’ campaign is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS) - a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
All Kenya Power prepaid meters are on STS specification and therefore require updating.