In a move to enhance efficiency and convenience for its members, the National Social Security Fund (NSSF) has leveraged advanced technology to process retirees' benefits within just 24 hours, by end of the current strategic period.
This is a drastic improvement from the current 10-day turnaround.
This transformation is part of NSSF's new Corporate Strategic Plan for 2023–2027, which outlines ambitious goals to achieve world-class service delivery for its growing membership.
"This acceleration of the benefit payment process reinforces transparency, security, and convenience for all our members, aligning with the Fund's core values of integrity and customer-centric service," said NSSF boss David Koross.
The Fund's vision is to be the epitome of trust and reliability in social security, ensuring that every member can confidently entrust their financial future to NSSF, knowing the organisation is committed to exceeding their expectations.