Nairobi City Water and Sewerage CompanyNairobi City Water and Sewerage Company (NCWSC) has urged residents of Utawala, Mihango, Kamulu, and Ngundu to contact them via their hotline for any queries regarding the ongoing Eastern Nairobi Water and Sewer Improvement Project.
In a notice posted on their X platform, the company said the hotline will facilitate effective communication and prompt responses to residents’ concerns.
“Dear residents of Utawala, Mihango, Kamulu, and Ngundu, for any queries or concerns regarding the Eastern Nairobi Water and Sewer Improvement Project, please use the dedicated project hotline: +254 799 816 267,” the notice read.
“The ongoing Eastern Nairobi Water and Sewer Improvement Project covering the areas; Utawala, Mihango, Kamulu, and Ngundu has a dedicated Project hotline to ensure smooth communication and quick responses to inquiries and concerns.”
The
water agency also informed the public who wish to apply for water and sewer
services to ensure they had a copy of their ID, land
ownership document, a copy of Kenya Revenue Authority pin certificate and a passport-size photo.
The Eastern Nairobi Water and Sewer Improvement Project is an initiative which involves improving access to clean water and sanitation by laying new water distribution networks and sewer line along installing household connections.
It is expected to be a game changer for residents of Embakasi, Maili Saba, Utawala, Mihango, Ruai, Ngundu, Umoja, Tassia, Kariobangi and parts of Kamulu in improving access to clean water and dignified sanitation.
The project has a water component that involves
laying 220 km of water distribution networks to underserved areas and over
1,900 household water meter connections, while the sewerage component involves
laying 47 km of sewer networks and more than 1,400 household sewer
connections.
It is part of a comprehensive plan to upgrade Nairobi's sewer infrastructure, addressing the city's growing population and its needs for improved sanitation services.
The Company is mandated to provide clean water and sewerage services to Nairobi county residents.
