Safaricom has dismissed as false claims on social media indicating that they shared the personal information of some of its customers.
In a statement on Tuesday, the giant telco acknowledged the existence of complaints from a section of Kenyans who claimed their personal information was shared.
Safaricom however said they have not shared any of their customers' data adding that such can only be done upon production of a court order.
"We respect customers' privacy and adhere strictly to the country's data protection laws, we do not share any customer's data unless explicitly required of us via court order," Safaricom said.
A such, the telco said no court order has been presented before them to warrant the release of any Kenyan's personal data.
"On current discussion, we confirm that we have not received any court order requiring us to share customers' information with any government agency," Safaricom said.
A section of Kenyans took to social media to claim that their data was shared with security agencies which saw some of them traced, arrested and even allegedly abducted.
The group raised concerns regarding the safety of their private information even as some argued that it is wrong to have their data shared without consent.
