Safaricom CEO Peter Ndegwa now says the network outage witnessed yesterday was due to reduced bandwidth on key internet traffic cables.
He addresses network outages amid anti-Finance Bill protests and attributes the internet to reduced bandwidth on key internet traffic cables. Assures efforts are underway to quickly restore services.
Addressing the network outage that occurred on June 25, Ndegwa explained, "I want to start by sincerely apologising for a network outage that started on the 25th of June
Ndegwa said the outage was not only experienced by Safaricom but also by the network industry at large.
"This network outage was occasioned by reduced bandwidth on some of the internet, some of the cables that carry our internet traffic. Please note that this did not only affect Safaricom But also affected the whole industry," Ndegwa said.
"We are doing everything to ensure that we give you the service that you deserve. And also we bring back service as soon as possible."
Addressing concerns raised on social media about Safaricom disclosing customer information or location, Ndegwa reaffirmed its commitment to data privacy laws.
He stated that Safaricom does not disclose any customer data and adheres strictly to legal requirements regarding data protection.
"I want to be very emphatic that Safaricom does not disclose customer information or their location. We adhere to the laws of the land in terms of data privacy and have done so in the past and will continue to do so now and in the future."
A section of Kenyans took to social media to claim that their data was shared with security agencies which saw some of them traced, arrested and even allegedly abducted.
Ndegwa also passed his condolence to the Kenyans who lost their loved ones during the demonstration appreciating them for conducting a peaceful demonstration.
"We extend our deepest condolences to the families and friends of those who lost their lives during the recent protests. We appreciate Kenyans who exercised their right to peacefully protest, your voices strengthen our democracy," He added.
Touching upon their engagement with governmental processes, Ndegwa stated Safaricom just like many corporates presented views to the parliament as part of the public participation process.
"Our views and presentations are well documented and recorded," he said.
