The National Transport and Safety Authority (NTSA) has urged Kenyans to pick uncollected vehicle number plates and driving licences.
The authority has provided the process on their portal through which individuals will check their number plates and smart driving licences.
The authority through X said public access to the portal is free and does not require any registration.
NTSA has advised that those who wish to access the portal should use their ID number to search for uncollected smart Driving Licences (DL).
"Use the registration number of the vehicle/motorcycle to search uncollected reflective number plates," the authority said.
"The portal provides information on the location/centre where the Smart DL or Number Plate should be collected from," NTSA said.
It said the portal has a platform to escalate concerns relating to Smart DL and number plate service applications.
NTSA further stated that feedback to clients upon resolution of complaints or concerns shall be sent through the email addresses provided at the point of submission via the portal.
The new generation number plates were unveiled on August 30, 2022.
The new plates boast enhanced features including an imprinted national flag, a hologram and a watermark, all designed to combat crime.
It costs Sh3,050 to process a pair of reflective plates, the same cost as acquiring a smart driving license.
Unlike the red book driving license, smart driving is valid for three years.
The smart DLs are fitted with a chip, that holds the drivers’ information and a points-based system is used to encourage discipline among motorists.
Each card comes with 100 points that are deducted every time the holder commits any traffic offence. Upon reaching the threshold of 40 points, the licence is automatically cancelled.