The Kenya Power and Lighting Company has asked Kenyans to update their token meters ahead of the August 31 deadline to avoid service interruption.
The ongoing campaign dubbed “Update Token Meter Yako” was launched in June 2024.
So far, the utility firm revealed that 5.64 million customers have complied.
“So far, the exercise has achieved a good response, and we thank all our customers who have already updated their meters,” said KPLC’s Managing Director and CEO Joseph Siror.
“We have scheduled all the prepaid meters for update and we urge the remaining customers to utilize the period before the deadline to update their meters to avoid service disruption.”
The process involves updating the software of the meter and is done free of charge.
To access the meter update codes, customers are required to purchase at least one unit of electricity and thereafter key in the codes into the meter by following the steps provided in the token SMS.
Before updating their meters, customers must ensure that all previously bought tokens have been loaded into the meter.
Prepaid meters that will not have been updated by the set deadline will not accept electricity tokens.
The token meter update exercise is ongoing globally targeting all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
To ensure that the exercise is carried out successfully, the Company adopted a phased approach where prepaid (token) meters are scheduled for update in batches.
