Equity Bank's Othaya Branch in Nyeri County has been closed temporarily following a fire outbreak last night around 1:30 am.
The fire was detected by the branch’s alarm system, prompting a swift response by security personnel, the Nyeri County Fire Department, and local police.
While the exact cause of the fire has not yet been determined, firefighters managed to contain the blaze before it could spread to other buildings.
Fortunately, no casualty was reported.
In their prompt action, the Nyeri County Fire Department ensured the situation was under control, minimizing further damage.
In the wake of the incident, Equity Bank has urged its Othaya Branch customers to utilize alternative banking channels and neighbouring branches for their needs.
"We advise our Othaya Branch customers to access banking services at our Kiria-ini, Nyeri, or Mukurweini branches," the bank announced.
Equity has also encouraged customers to access their accounts through its range of digital services, including mobile banking, online platforms, and ATMs.
"You can also access your account by dialling *247#, using Equitel, the Equity Mobile App, or Equity Cards,” the statement read.
Equity Bank reassured its customers that they are working to resolve the situation and resume normal operations at the Othaya branch.
More updates are expected as investigations into the cause of the fire continue.
For now, customers are urged to remain patient and use the listed alternatives to ensure their banking needs are met without disruption.