File image of customers at the NTSA offices.
The National Transport and Safety Authority has resumed normal operations following a successful transition to the new electronic logbook system.
The transition marks a major shift in how Kenyans register,
transfer and manage motor vehicle ownership records.
In a statement, Director General Nashon Kondiwa apologised for the inconvenience caused during the switch and urged members of the public with enquiries to use NTSA's social media platforms, email channels or visit the nearest office for assistance.
The rollout took effect on June 10, ending the use of paper-based Certificates of Registration for newly processed vehicle transactions.
NTSA said the move is part of a wider government effort to digitise public services through the e-Citizen platform and reduce delays, paperwork and repeated visits to government offices.
A National Transport and Safety Authority notice/SCREENGRAB
Under the new system, motorists no longer receive physical logbooks after vehicle registration or transfer.
Instead, logbooks are now accessible digitally through personal NTSA TIMS and e-Citizen accounts, where users can view, verify, download and manage their vehicle documents at any time.
NTSA says the digital model allows instant issuance
immediately after registration or transfer, removing the waiting period that in
the past could stretch for days or even weeks.
The authority says the e-logbook is designed to improve security and reduce fraud in Kenya's second-hand vehicle market. Paper logbooks have often been vulnerable to forgery, illegal alteration and disputes over ownership, creating risks for buyers, banks and insurers.
With the digital system, NTSA says ownership details can be verified quickly through secure online access and QR-based checks, making fake documentation much harder to circulate.
The system is also expected to improve the accuracy of vehicle records by reflecting ownership changes instantly. That real-time update is likely to help curb disputes involving outdated records, stolen vehicles and transactions involving forged documents.
For many motorists, the change means less time spent chasing paperwork and more confidence that ownership data is current and traceable.
NTSA had earlier warned stakeholders of brief system downtime as it completed the migration to the new platform, saying the interruption was necessary to ensure a smooth transition.
By Wednesday morning, the authority said the process was complete and services had returned to normal, with public support channels open for anyone facing challenges.
The move places Kenya among countries increasingly turning to digital vehicle records as part of broader public-service reform.
