The Nairobi City County Government has taken a significant step forward in enhancing service delivery by implementing a backup internet link.
City Hall's Customer Service Centre now benefits from internet speed, from a Starlink satellite, ranging between 120 Mbps and 200 Mbps.
ICT Infrastructure Chief Officer Tiras Njoroge said the new network redundancy will ensure that essential customer services remain operational even during primary network outages.
This, he added, will foster a smooth and uninterrupted experience for all county residents relying on digital services.
"We are excited to announce the integration of Starlink satellite technology into our Customer Service Centre, aimed at enhancing and improving service delivery to the residents of Nairobi," Njoroge said.
"This upgrade will provide seamless, high-speed connectivity, allowing for faster and more reliable access to the Nairobi Pay system."
ICT Infrastructure County Director Truphena Ogonda expressed her enthusiasm for the new infrastructure saying the redundancy will allow them to handle higher data loads.
"This will ensure we can deliver on ambitious plans for expanding e-government services and strengthening our shift toward fully digital service provision," Ogonda said.
The City Hall noted that the technological enhancement directly supports Governor Johnson Sakaja’s manifesto, which prioritises the use of technology to streamline operations.
Starlink was introduced into the Kenyan market in July 2023. It offers high speed and coverage to remote areas where local internet service providers may not reach.
Starlink, powered by SpaceX, uses a network of satellites in low Earth orbit to deliver high-speed internet with low latency, making it ideal for rural and underserved regions.
